Privacy Policy
Last updated
This Privacy Policy explains how Light & Sol collects, uses, stores and protects personal information when you visit our website, submit an enquiry, or engage with our services.
1. Information We Collect
We may collect personal information when you contact us, submit an enquiry, or engage with our services.
This may include:
Your name, email address, phone number and location.
Information about the person you are enquiring for.
Details about the type of support you are seeking.
NDIS information where relevant to your enquiry.
Information you choose to provide about health, wellbeing, behaviour support needs or current circumstances.
Your preferred days, appointment format and contact preferences.
We only ask for information that helps us understand your enquiry and respond appropriately.
2. How We Use Your Information
We may use the information you provide to:
Respond to enquiries and discuss suitable services.
Assess availability and the appropriate next steps.
Communicate with you about appointments or services.
Maintain appropriate service and administrative records.
Improve the way our website and services operate.
We do not use personal information for purposes unrelated to your enquiry or services without an appropriate reason to do so.
3. Sensitive Information
Some enquiries may include sensitive information relating to health, disability, behaviour support, or personal circumstances.
Please only provide information that is relevant to your enquiry. We take reasonable steps to handle this information carefully and securely.
4. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Information submitted through our website may be stored using trusted website, email and administrative service providers used by Light & Sol.
5. Sharing Information
We do not sell your personal information.
Information may only be shared where reasonably necessary to provide or administer services, where you have provided consent, or where disclosure is otherwise required or permitted.
6. Website and Third-Party Services
Our website may use third-party services to support forms, website hosting, analytics, communications and other website functionality.
These providers may process limited information required to deliver their services.
7. Access and Corrections
You may contact us if you would like to request access to personal information we hold about you, or if you believe information is incorrect and needs to be updated.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Light & Sol.
Email: info@lightandsol.com.au
