Important Information
Last updated
This page provides important general information about Light & Sol services, website enquiries, service suitability and situations where urgent or emergency support may be required.
1. General Information
Information provided on the Light & Sol website is intended to help you understand our services and determine whether you may wish to make an enquiry.
Website content is general in nature and does not replace individual assessment, professional advice, diagnosis, treatment or personalised clinical recommendations.
2. Service Suitability
Light & Sol provides services within defined areas of practice and professional scope.
Submitting an enquiry does not guarantee that a particular service will be suitable or available.
Before services begin, we may need to consider:
The nature of the support being requested.
Current needs, risks and circumstances.
Service availability.
Funding or plan arrangements where relevant.
Whether the enquiry falls within the scope of the service.
Where Light & Sol is not the appropriate service, we may recommend discussing other suitable options.
3. NDIS and Funding
Where services are requested using NDIS funding, the scope of support may depend on available funding, plan arrangements and the type of service required.
Light & Sol may discuss available funding and priorities before services commence so that expectations and the proposed scope of support are clear.
4. Psychology and Counselling
Psychology and counselling services are provided according to individual suitability and availability.
Information on this website should not be interpreted as a diagnosis or recommendation that a particular psychological service is appropriate for every person or situation.
5. Behaviour Support
Behaviour support may involve assessment, planning, consultation and collaboration with the individual and relevant people within their support network.
Recommendations are developed according to the individual circumstances and should not be applied to another person without appropriate professional assessment.
6. Emergency and Crisis Situations
Light & Sol website forms and general enquiries are not monitored as an emergency or crisis service.
If someone is in immediate danger, call Triple Zero (000).
For urgent mental health support, contact an appropriate crisis service, health professional or emergency service.
Lifeline can be contacted on 13 11 14.
7. Online Enquiries
Information submitted through the website is reviewed to help us understand your enquiry and determine appropriate next steps.
Submitting an enquiry does not guarantee:
Immediate contact or service.
Acceptance of a referral.
A specific appointment time.
Availability of a particular practitioner.
The Light & Sol team will contact you where appropriate to discuss availability, suitability and next steps.
8. Privacy
Please avoid including information that is not necessary for your enquiry.
Personal and sensitive information submitted through this website will be handled in accordance with our Privacy Policy.
9. Website Resources
Resources, guides and downloadable information provided by Light & Sol are for general educational purposes.
They are not a substitute for individual assessment, therapy, behaviour support planning, medical advice or emergency care.
10. Contact
If you are unsure which service may be appropriate, please contact Light & Sol to discuss your enquiry.
Email: info@lightandsol.com.au
